There is no job without difficulties of its own, but especially demanding are those which involve interaction with people. For instance, if you sell hot-dogs on a street corner, the actual act of selling is far more complex than making the product. It should not come as a surprise that employees who work with people have shorter working hours, as is the case in my company in the power industry, where I handle the ownership of electricity meters. A fairly easy administrative job becomes a lot harder when you have to deal with people who come from various walks of life, and that is why my office is open to the public six out of the eight hours that we work each day. If you serve the public in every sense of that word, then stress seems almost inevitable, unless you formulate a clear set of rules to which you must strictly adhere. Based on my experience, here are some of the guidelines that can help you to achieve a stress-free working day.